Refund Policy

INVOXi is a product of Editbase Solutions, South Africa. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, including a subscription renewal order.

This policy covers INVOXi subscription purchases only. It does not govern refunds between you and your customers for invoices created using INVOXi.

Refunds are processed by Paddle, our Merchant of Record. Visit paddle.net to request a refund, or email support@myinvoxi.com and we will help you reach the right team. Provide the email used for your purchase and your order reference if available. Never email your full card details.

Refund processing and the time for funds to reach your account depend on Paddle and your payment provider. See Paddle’s Refund Policy for its handling of refunds.

Cancelling a subscription prevents future renewals and is separate from requesting a refund. You can cancel from Settings → Billing & Plan or contact Paddle for assistance. If you want a refund as well, submit a refund request within the period above.

Nothing in this policy reduces any mandatory refund or consumer rights you have under applicable law, including South African law. For questions or help, contact support@myinvoxi.com.